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40 questions · 60 minutes, 0 unscored and not identified. One question per screen, flag and strike-out, a review screen and a score report per domain — no answers until you finish.
PeopleCert (ITIL)ITIL5-FNDFoundationalService Management · Foundation · Version 5 (2026)Available
ITIL Foundation (Version 5)
Digital product and service management: value co-creation, the four dimensions, the eight lifecycle activities, the ITIL Value System, value streams and AI.
Independent practice — not affiliated with or endorsed by PeopleCert (ITIL). ITIL5-FND is used only to identify the exam. Trademark notices
Domain weights
Share of questions per topic, from the official objective weights (40 points in total). Every sitting draws questions by these weights.
- D1Key ITIL terms and definitions30 %27 concepts
- D2The ITIL Four Dimensions of Product and Service Management10 %9 concepts
- D3The ITIL Product and Service Lifecycle10 %13 concepts
- D4The ITIL Value System40 %33 concepts
- D5Value stream identification, mapping, and management5 %7 concepts
- D6ITIL and AI3 %5 concepts
- D7ITIL and other frameworks3 %4 concepts
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20 questions · 30 min, same weights, all scored. A daily check.
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One domain, up to 20 questions.
What's on the exam
Domain 1: Key ITIL terms and definitions
30 %Digital product and service management, products, services, goods, utility, warranty, experience, sustainability; service offerings and interactions; value, outcomes, outputs, costs and risks; providers, consumers, vendors, relationship types, service journey, roles, quality, SLAs. Syllabus 30 %.
Practice domain 1 →Domain 2: The ITIL Four Dimensions of Product and Service Management
10 %Organizations and people, information and technology (with the AI Capability Model), partners and suppliers, value streams and processes; the holistic approach and PESTLE factors. Syllabus 10 %.
Practice domain 2 →Domain 3: The ITIL Product and Service Lifecycle
10 %The eight lifecycle management activities (discover, design, acquire, build, transition, operate, deliver, support), their purpose, success metrics and non-linear, iterative use. Syllabus 10 %.
Practice domain 3 →Domain 4: The ITIL Value System
40 %Five components, seven guiding principles, governance (evaluate, direct, monitor, engage), value chain terms (incident, event, release, CI/CD, SRE, problem, known error, operating model), practices, metrics, CSFs and the Continual Improvement Model. Syllabus 40 %.
Practice domain 4 →Domain 5: Value stream identification, mapping, and management
5 %Core and enabling value streams, value stream mapping and management, map elements, complexity thinking and optimizing workflows for complexity. Syllabus 5 %.
Practice domain 5 →Domain 6: ITIL and AI
3 %AI, AI maturity, generative and agentic AI; AI across the lifecycle and value chain; AI governance and the ITIL AI Capability Model. Syllabus 2.5 %.
Practice domain 6 →Domain 7: ITIL and other frameworks
3 %Using ITIL with DevOps; why project management matters and how ITIL and PRINCE2 complement each other. Syllabus 2.5 %.
Practice domain 7 →
Domain names and weights come from the official ITIL5-FND exam objectives (checked 2026-10-27). Always check it for the authoritative scope.
Includes 24 performance-style items (put in order, match, read an exhibit) — practice them with the “Order / match” filter.
Sources · checked 2026-10-27
- PeopleCert — ITIL Foundation (Version 5): 40 multiple-choice questions, 60 minutes, closed book, pass 65 %, bookable online in 9 languages ↗
- PeopleCert — ITIL certifications (Foundation (Version 5), Bridge, ITIL 4 Foundation still offered) ↗
- ITIL.com — New ITIL explained (ITIL (Version 5) evolution, AI-native, products and services) ↗
- ITIL.com — ITIL AI governance guidance (the six AI capabilities) ↗
Sample questions
Two of this exam's original questions, with the explanation you get after every answer.
Sample 1Select one
Which description best fits digital product and service management in ITIL (Version 5)?
- AA contract that fixes the service levels a provider must achieve
- BA software development method in which code is merged and tested many times a day
- CA set of specialized organizational capabilities for enabling value for consumers through digital products and services
- DThe department that runs the service desk and handles incidents
Show answer & explanation
Correct: C. ITIL (Version 5) widens its scope from IT service management to digital product and service management: the organizational capabilities that enable value for consumers in the form of digital products and the services built on them.
Sample 2Select 2
Which TWO statements about products and services are CORRECT? (Select TWO.)
- AProducts and services are interchangeable terms in ITIL
- BA product can only ever be used by the organization that designed it
- CProducts are configurations of an organization's resources
- DServices are based on one or more products
- EA service removes every cost and risk from the consumer
Show answer & explanation
Correct: C, D. Products are configurations of resources that offer value; services are built on products and facilitate outcomes the consumer wants. A service changes the consumer's costs and risks, but never removes all of them.